Frequently Asked Questions
  • Why is my video screen so small?

    The video screen is small because you do not have enough internet bandwidth to see the full video. You must be using a broadband connection such as a cable or DSL modem. Right click on the playing video and select statistics. The bit rate value should be 300 kbps or higher. Make sure you are not downloading music, movies, or games at the same time as this consumes your bandwidth.

    Note that if you are on a shared network, other people may be consuming your bandwidth. For example if your children are using the web at the same time you are. Contact your internet service provider if you suspect you are getting insufficient bandwidth.

  • How can I get Technical Help at Skatebuzz?

    Please review FAQ's to see if a solution to your issue is listed.  If not, submit an email via our Contact Us form.  Address to Technical, then list the problem you are experiencing. A Skatebuzz representative will follow up in the next 24-hours providing support.

  • Do I have to register for Skate TV access?

    Yes, you will now have to register in order to view live broadcasts featured in Skate TV. Simply complete the Skate TV registration form.  Enter your username and password to access the live event broadcasts.
     
    PLEASE NOTE: you will have to register separately for Skatebuzz Forums or promotions such as the Grand Prix Final Challenge. Click here to create a Skatebuzz Account that grands access to these sections.

  • What do I need to enjoy the video inside Skate TV?

    In order to fully enjoy your Skate TV Video experience it is recommended that your computer meets or exceeds the following system requirements:

    Windows

  • Why am I geo-blocked when trying to view live events?

    Unfortunately Skatebuzz only has the rights to broadcast live events within Canada.  If you see a locked icon by the event you are trying to view it is likely because of your location (outside of Canada), your IP Address signal is coming from a satellite not approved by the technical set-up or you may not have permission to view if trying from your work or school computer.  Please send a comment to our technical group if you reside in Canada and are blocked.

  • Why are my vidoes taking so long to start or appear choppy?

    This is most likely due to low internet bandwidth. Itis required that you have either a Cable or DSL modem providing atleast 300 kbps download speed. Make sure you are not downloading music,movies, or games at the same time as this consumes your bandwidth. Notethat if you are on a shared network, other people may be consuming yourbandwidth. For example if your children are using the web at the sametime you are. Contact your internet provider if you suspect you aregetting less internet bandwidth then you should.

  • Do I have to register at Skatebuzz?

    Yes, you will have to register if interested in joining the Forums section or to particpate with promotions such as the Grand Prix Series Challenge.  Simply complete the Skatebuzz Account registration form for access. 

    PLEASE NOTE: you will have to register separately for Skate TV access.  Registration within Skate TV grants access to live event streaming plus other video portal features.

  • Why is my video not playing?

    Make sure you have pressed the play button for your video and wait a minute or two. If you still cannot play the video then your issue may be due to the following:

    • Low Hard Drive Space- Windows Media Player temporarily stores videos on your hard drive for play back. Make sure you have at least 300 Megabytes of space free.
    • Low Memory- if your computer has less then the minimum 256 MB of memory or you are running many applications at the same time, close other applications before playing a video.
    • Low Bandwidth- it is required that you have either a Cable or DSL modem providing at least 300 kbps download speed. Contact your internet service provider if you suspect you are getting less than this speed.

  • Why won't my postal code work registering for Skate TV?

    Be sure to enter your postal code with a space when registering for Skate TV (example: XXX XXX). Other postal or zip code formats will not be accepted.

  • Can I watch Skate TV on a Mac?

    Yes, but older Mac OS is not supported because the media player does notproperly support videos with multiple bitstreams. Older Mac computersmay display the video in a pixelated or distorted manner.

  • Why can't I watch HomeSense Skate Canada International in Skate TV?

    Due to broadcast rights with partners such as CBC Sports some events and competitions may not be streamed live via Skatebuzz through Skate TV.  For events such as the HomeSense Skate Canada International please click here to watch online courtesy of CBC Sports.

  • Who do I contact regarding problems with Skate TV?

    If you are experiencing any problems using Skate TV or another service at Skatebuzz simply click on Contact Us, then send in your comment to the 'Technical' Department.  A representative will follow up with support as soon as possible.

  • Do I have to be a member to access Skate TV?

    No, Skate TV is available to everyone. Registration is optional,but registered users are able to access additional features such asvideo commenting and rating, and much more.